Terms of service

Last updated: August 29, 2026

These Terms of Service govern your use of shopsondera.co and your purchase of products from Sondera. By visiting the website, placing an order, creating an account, or using store features, you agree to these Terms and the policies incorporated into them.

If you do not agree, do not use the website or place an order. Nothing in these Terms limits rights that cannot legally be waived under applicable consumer law.

1. About Sondera

Sondera operates an ecommerce store offering limited-edition design capsules, coordinated physical pieces, accessories, gifts, and related merchandise.

Contact: info@shopsondera.co
Website: shopsondera.co
Mailing address: 2485 Fair Acres Rd, Saint Louis, MO 63136, United States

2. Eligibility

You must be legally able to enter into a binding agreement to make a purchase. If you are under the age of majority where you live, a parent or legal guardian must authorize your use of the store and any purchase.

3. Store Information and Product Availability

We work to display product descriptions, artwork, dimensions, materials, prices, shipping information, and availability accurately. Information may occasionally contain errors or become outdated.

We may correct information, update listings, change prices, limit quantities, discontinue products, or cancel an order when reasonably necessary. A product appearing on the website does not guarantee continued availability.

4. Product Images and Production Variation

Colors and details can vary because of screen settings, lighting, printing, cutting, materials, manufacturing tolerances, and image compression. Product mockups are illustrative. Actual packaging, placement, color, finish, and dimensions may vary within normal production tolerances.

5. Orders

Your order is an offer to purchase. We may accept, decline, limit, or cancel an order for reasons including inaccurate information, suspected fraud, pricing or listing errors, production limitations, payment issues, shipping restrictions, or product unavailability.

You are responsible for providing accurate contact, billing, and shipping information and for reviewing the product design, selected option, dimensions, quantity, and price before submitting the order.

6. Pricing and Payment

Prices are shown in the currency presented by the store and may change without notice. Taxes, shipping, duties, and other charges are added when applicable.

Payments are processed by Shopify and other authorized payment providers. You agree to use a payment method you are authorized to use and to provide accurate billing information.

7. Made-to-Order Products

Many products are made after purchase by third-party production partners. Production can begin soon after an order is placed.

Requests to change or cancel an order are not guaranteed after production begins. Made-to-order products generally are not returnable for change of mind, an incorrect selection, or buyer’s remorse, except where required by law or stated in our Return & Refund Policy.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery estimates are not guarantees unless expressly stated. We are not responsible for delays outside our reasonable control, including carrier, customs, weather, or service disruptions, except where applicable law provides otherwise.

9. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy. Contact us promptly if a product arrives damaged, defective, incomplete, misprinted, or incorrect.

10. Accounts

If customer accounts are available, you are responsible for maintaining accurate information and protecting your login credentials. Notify us if you believe an account has been used without authorization.

We may restrict or close an account used for fraud, abuse, unauthorized access, policy violations, or harmful activity.

11. Intellectual Property

The website and its original or licensed artwork, product images, product designs, names, collection names, graphics, text, photographs, videos, logos, branding, and other content are protected by intellectual-property laws.

You may use purchased physical products for personal use, gifting, and ordinary private use. You may not reproduce the artwork, manufacture or sell copies, extract designs for commercial use, distribute digital copies, scrape the site, or use our content to create competing products without written permission.

12. Reviews and Other User Content

You are responsible for reviews, photographs, comments, messages, and other content you submit. You confirm that the submission is accurate to the best of your knowledge, is not unlawful or infringing, and does not violate another person’s privacy or rights.

By submitting content to us or tagging Sondera in content intended for public sharing, you grant Sondera a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, display, and share it for store operations, customer service, community features, and promotion, subject to applicable law.

13. Prohibited Uses

You may not use the website or its content to:

Engage in unlawful, fraudulent, deceptive, abusive, or harmful activity
Interfere with the website, checkout, security, or another user
Upload malicious code, automate abusive requests, or attempt unauthorized access
Scrape, copy, reproduce, resell, or commercially exploit website content without permission
Submit false reviews, impersonate another person, or misuse payment systems
Infringe intellectual property, privacy, publicity, or other rights

We may restrict access, cancel orders, or take other reasonable action in response to prohibited conduct.

14. Third-Party Services

The store relies on third parties for ecommerce hosting, payments, production, fulfillment, shipping, analytics, email, reviews, and other services. Third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party outages, delays, policies, content, or failures outside our reasonable control, except where liability cannot legally be excluded.

15. Website Availability

We may update, suspend, modify, or discontinue website features, collections, or products. We do not guarantee uninterrupted, secure, or error-free access, although we take reasonable steps to operate and protect the store.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.” We disclaim warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where those warranties cannot legally be excluded.

Product warranties and statutory rights that apply under local law remain unaffected.

17. Limitation of Liability

To the fullest extent permitted by law, Sondera is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the website, products, or services.

Where liability may legally be limited, our total liability for a claim will not exceed the amount paid for the product or order giving rise to that claim. These limitations do not apply where prohibited by law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Sondera harmless from third-party claims, losses, liabilities, and reasonable expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

19. Privacy

Our Privacy Policy explains how personal information is collected, used, and disclosed. By using the store, you acknowledge that policy.

20. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except where the mandatory laws of your place of residence apply.

Disputes will be handled by courts with appropriate jurisdiction unless applicable law requires another forum or process.

21. Changes to These Terms

We may update these Terms to reflect changes to the store, products, operations, or legal requirements. Changes will be posted with a revised date. Continued use after an update constitutes acceptance to the extent permitted by law.

22. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect, and the affected provision will be interpreted as closely as legally possible to its intended purpose.