Shipping policy

Shipping Policy

Last updated: 6/29/2026

Thank you for shopping with us. This Shipping Policy explains how physical products are produced, shipped, and delivered.

Made-to-Order Production

Many physical products in our shop are made to order. This means your item is produced after your order is placed. Because of this, processing time includes both production time and shipping time.

Production and shipping times may vary depending on:

Product type
Delivery location
Production location
Shipping method selected
Carrier availability
Seasonal demand
Weather, holidays, or other carrier delays

Shipping Rates and Delivery Estimates

Shipping rates and estimated delivery times are shown at checkout before you complete your order.

Delivery estimates are not guaranteed. They are provided as a guide and may change due to production timing, carrier delays, customs processing, weather, holidays, or other events outside our control.

Shipping Methods

Available shipping methods may vary depending on the product and delivery address. When available, you may see options such as standard, economy, or express shipping at checkout.

The shipping method selected at checkout affects the estimated delivery time and shipping cost.

Order Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier to update tracking after the label is created. Tracking may not show movement immediately.

International Shipping

We may offer international shipping on eligible products. International shipping availability, pricing, and estimated delivery times will be shown at checkout.

International orders may be subject to customs duties, import taxes, fees, or local charges. These charges are the customer’s responsibility unless otherwise stated at checkout.

Customs processing may also delay delivery.

Multiple Shipments

If your order contains multiple items, they may ship separately. This can happen when items are produced by different facilities or require different packaging.

You may receive separate tracking numbers for separate shipments.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order.

We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address entered at checkout.

If you notice an address mistake after ordering, contact us as soon as possible. We cannot guarantee that changes can be made once production or shipping has started.

Delayed Orders

If your order has not arrived by the estimated delivery date, please check the tracking information first.

If the package is still delayed, we recommend allowing a short additional period for carrier updates, especially during high-volume seasons or weather disruptions.

If your package appears significantly delayed or lost, contact us at:

info@shopsondera.co

Please include your order number and tracking information.

Lost Packages

If tracking indicates that your package may be lost, please contact us within 30 days of the estimated delivery date.

We will review the order and tracking details and determine the next step. Depending on the situation, we may arrange a replacement or another resolution.

Damaged Packages

If your item arrives damaged, please contact us within 30 days of delivery.

Include:

Your order number
Photos of the damaged item
Photos of the packaging
A short description of the issue

We will review the claim and determine whether a replacement or refund is appropriate.

Returned-to-Sender Packages

If a package is returned to sender because of an incorrect address, refused delivery, or an unclaimed package, we may not be able to reship the original item.

Additional shipping costs may apply if a replacement order or reshipment is possible.