Shipping policy

Last updated: September 10, 2026

This Shipping Policy explains how Sondera products are produced, shipped, tracked, and delivered.

Order Timeline

Order received. After successful checkout, the order is routed to the production partner under the current order-processing settings.
Production. Made-to-order items are produced for the order before they can ship.
Shipment. When production is complete, the package is prepared for carrier pickup and tracking is added when available.
Carrier transit. The carrier transports the package using the shipping method selected at checkout.
Delivery. The package arrives after both production and carrier transit are complete.

Made-to-Order Production

MADE TO ORDER means produced after your order is placed.

For current made-to-order products, handling takes 3–5 business days after your order is placed. Handling includes order approval, processing, and production before the package is handed to the carrier. This is an estimate, not a guarantee. Production can take longer because of product selection, provider availability, stock, quality checks, order size, order volume, seasonal demand, or holidays.

Production time is separate from carrier transit time.

Shipping Rates and Transit Estimates

Shipping is additional and calculated at checkout based on the destination and order. Available rates can vary by market, destination, product mix, quantity, and current Shopify shipping rules. The final rate shown at checkout applies to the order.

A business-day window displayed with a Shopify shipping method, such as Standard, is the carrier transit estimate for that method. Carrier transit begins after production, when the carrier receives the package. It is not the complete order-to-delivery timeline.

Shipping and transit estimates are provided as a guide and are not guaranteed arrival dates.

Total Delivery Time

Total order-to-delivery time includes order processing, made-to-order production, and carrier transit. Because production and transit vary independently, Sondera does not publish one universal delivery range for every product and destination.

Ordering for a Specific Date?

Because each made-to-order piece is produced before shipment, allow time for both production and shipping when ordering for a birthday, holiday, trip, or other deadline. Delivery estimates are not guaranteed.

Tracking

When tracking is available, it will be sent after the order is ready to ship. A tracking number can take time to show movement after a label is created.

Some carriers provide limited scans, particularly during the first or final portion of delivery.

Separate Shipments

Items in one order may be produced at different facilities or require different packaging. They may arrive on different days and have separate tracking numbers. A partial delivery does not necessarily mean the rest of the order is missing.

Shipping Addresses

Review the shipping address carefully before checkout. We are not responsible for delay, loss, or return caused by an incorrect or incomplete address supplied by the customer.

If you notice an error, contact info@shopsondera.co immediately. Address changes are not guaranteed after production or fulfillment begins.

International Shipping

International availability, pricing, and estimates are shown at checkout where offered for eligible products and destinations. Customers are responsible for customs duties, import taxes, brokerage charges, and local fees unless checkout expressly states otherwise.

Customs review may delay delivery, and we cannot control customs processing times.

Delayed Shipments

If an order has not arrived by the estimated date, review the tracking information first. Carrier scans and delivery can be delayed during high-volume periods, weather disruptions, or service interruptions.

For a significantly delayed shipment, email info@shopsondera.co with the order number and tracking details.

Lost Packages

Contact us within 30 days of the estimated delivery date if tracking suggests a package is lost. We will review the shipment with the production or carrier partner and determine whether a replacement, refund, or other resolution is appropriate.

Packages Marked Delivered

If tracking shows delivered but the package is not present, check the delivery area, household members, neighbors, building staff, parcel lockers, and any carrier delivery notes. Contact the carrier promptly when appropriate, then contact us if the package remains missing.

Damaged Packages

Report shipping damage within 30 days of delivery. Include your order number, photographs of the product, photographs of the outer and inner packaging, and a short description of the damage.

Returned-to-Sender Packages

Packages can be returned because of an incorrect address, refused delivery, an unclaimed shipment, or carrier restrictions. Reshipment is not guaranteed, and additional production or shipping charges may apply.