FAQ

Shopping

What products does Sondera sell?
Sondera sells votives, wax melts, pillar candles, bundles, and Sondera+ membership.

Stories

Where do I read the stories?
Stories are read on the Sondera app at stories.shopsondera.co.

Membership

Where do I buy Sondera+?
Sondera+ is purchased through Shopify.

Access

How do I unlock premium episodes?
Use the same email for Shopify checkout and the Sondera app.

Shipping

Do physical products ship?
Yes. Votives, wax melts, pillars, and bundles are physical products and require shipping.

Digital Product

Does Sondera+ ship?
No. Sondera+ is digital membership access.

Mixed Cart

What happens if I buy candles and membership together?
The physical products will ship. Membership access is connected to the email used at checkout.